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Only Oswego

Download Village App to Report a Problem in Your Neighborhood

Oct 07, 2014 08:42PM ● By Steven Jack

The Oswego Click 'n Fix app in the iTunes store.

The village of Oswego’s neighborhood problem smartphone application is live and ready for resident use. 

Jennifer Hughes, the village’s public works director, said Tuesday the See Click Fix app can be downloaded form the iTunes and Android app stores by searching for “Oswego” or “Oswego Click ’n Fix.” 

Issues like broken streetlights, pot holes, downed trees and damaged street signs can be reported through the application, which can also be accessed on the village’s website under the “Report a Problem” tab.

“We hope this will improve our communications with the community and provide better services,” Hughes said. 

Once a problem is reported through the app a village employee will route the issue to the proper department and generate a work order to have it addressed. Residents can remain anonymous while reporting issues, but will also be able to provide contact information for follow-up from the village. 

The app also allows photos to be uploaded with each report so that village workers can more easily identified issues while working in the field.

The village’s public works department has been using the application internally since July in order to work out any bugs. So far, workers have addressed more than 700 reports with the system.

Even though the village encourages using the app to report common issues, Hughes said residents should continue to call the Village Hall or the Police Department's non-emergency number if problems arise that require immediate attention such as water main breaks or a malfunctioning stop light.